ABOUT US

About EBN Facilities Management

Driven by care, defined by quality.

We are a team of four passionate professionals who have come together to form a facilities company with a difference. Between us, we have over 80 years of combined experience in the facilities soft services industry, having started our careers as cleaners ourselves.

We understand the industry from the ground up – and this first-hand experience is at the heart of our approach. We know the dedication, pride, and effort that goes into every task our teams perform. We know what exceptional service looks like because we've delivered it ourselves.

What Sets Us Apart:

Personal Touch

We don't just clean – we build close relationships with our clients. Every service is highly personalised and tailored to meet your unique needs. We're not just another vendor; we're a trusted partner who genuinely cares about your premises and your people.

Our People Are Our Strength

Having started on the frontline ourselves, we understand that exceptional service begins with exceptional people. That's why we:

Pay the London Living Wage (£13.85/hour) to all employees
Invest in comprehensive training and development
Offer an Employee Recognition & Reward Programme including birthday vouchers, performance awards, and loyalty rewards
Build a people-first culture where staff feel valued and respected

Quality Without Compromise

We maintain rigorous standards through monthly quality audits with detailed feedback and clearly defined action points. This proactive approach helps us stay ahead of potential issues and continuously improve our service.

Full Health & Safety Compliance

Safety is never optional. We maintain comprehensive health and safety standards across all services:

Risk assessments for every site
PPE provision and safety training for all staff
Incident reporting and prevention protocols
Regular audits and documentation
Up-to-date certifications and insurance

We don't just meet regulatory requirements – we exceed them. Protecting your people, your visitors, and our team is non-negotiable.

Sustainability at Our Core

We're committed to reducing our environmental impact through eco-friendly products and sustainable practices. We partner with suppliers who share our values, aligning our entire supply chain with our environmental goals.

Our Promise to You

EBN is not just another cleaning service – we are a partner who cares about both your premises and the people who help maintain them. We believe that this personal touch and genuine understanding of the job is what makes us the right choice for your facilities management.

Our 60-Day Guarantee

We're so confident in our service quality that we offer a unique 60-day guarantee. If after 60 days you feel we haven't met the agreed expectations, you can exit the contract without any financial penalties. It's our way of proving our value before asking for your long-term commitment.